We attempt to process and ship orders as quickly as possible, and because of this, we cannot cancel or change orders once they are dispatched.
If you find an error within your order, please email AYIRA within 24 hours of confirmation email. Once orders are processed for shipment, no changes can be made. Unfortunately, if a customer provides an incorrect address upon checkout and the items are delivered to the incorrect address, we are unable to process a refund for those items.
Once an item has shipped we are unable to make changes to the shipping address. In this case, please contact USPS to make any address changes.
We do not require a signature upon delivery. USPS will make an attempt to deliver the package(s) but if the customer is unavailable to receive their order, items will be returned to sender. If tracking information states that your item has been delivered, please contact USPS for further information.
Due to potential hygiene and sanitary matters, AYIRA does not accept returns on any opened or used product. In the event there is a packaging/container defect, please submit a copy of your purchase receipt along with the defective item and ship to our fulfillment center within seven (7) business days of initial AYIRA dispatch confirmation. We will supply customers with a replacement of the defective product only. We will not accept returns on defective products in which product has been used or completely emptied out of containers.
All returned items must be accompanied by the original return form and customs documents (if applicable).
AYIRA does not offer store credit.
To make a return, please follow the next two steps carefully.
Make a copy of your original purchase receipt that was included in your shipment/package.
Safely enclose return item(s) in a suitable shipping package. Be sure to include the copy of the purchase receipt highlighting items being returned, as we will not accept any returns without them. Seal your package and affix it with the shipping label of the carrier of your choice. Then simply drop your package off at an official location of the specified carrier.
Note: AYIRA strongly recommends using delivery confirmation and tracking services on your return package, as we will not be held liable for any lost, damaged, un-trackable or late return packages. AYIRA is not responsible for any shipping fees, including return shipping fees.
All returns will be processed within 14 business days upon receipt of return package to the AYIRA website fulfillment center.
AYIRA is not responsible for original and return shipping/handling fees. These fees are non-refundable. Orders that are refused for delivery by the customer or any order that cannot be shipped via USPS due to an invalid address will receive a refund minus any shipping fees. We do not apply shipping insurance on orders.
AYIRA will not be responsible for any product that has not been properly identified and authorized for return in accordance with the AYIRA return policy.
AYIRA reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.